Contact us. We are
here for you.

If you need assistance, here is where you can find all the many ways in which you can contact us at a glance.

  1. General Inquiries
  2. Technical Support
  3. Training and Certification
  4. Student Licenses
  5. Resellers
  6. Privacy & Data Protection
  7. Administrators & License Management

General Inquiries

For all product-related questions, including technical issues, functionality, product use, sales and licensing, write to this address: [email protected]

Alternatively, you can also call us at one of many numbers worldwide for free or the cost of a local call. (Note: These telephone numbers handle "how to" inquiries about the use the program but no Technical Support of any kind. Write to the above email address for technical support and for all other issues.

We provide telephone support in English and Spanish, and we are available from Monday to Friday:

Note: These telephone numbers handle general inquiries on sales/licenses, product functionality, training/certification and partnering with ATLAS.ti. For Technical Support please follow this link.

Country
Telephone Number
USA
+1 (866) 880-0231 or +1 (541) 286-4391
Austria
+43 (1) 253 1794
France
+33 (1) 856 44135
Germany
+49 30 7262 1557
Italy
+39 (06) 452 02197
Netherlands
+31 (70) 701 1600
UK
+44 (20) 319 65268
Spain
+34 917 893 887
Sweden
+46 (8) 505 24070
Switzerland
+41 (22) 5607412
South Africa
+27 (10) 594-3781
Argentina
+54 11 3984 0680
Colombia
+57 15086898
Chile
+56 (2) 321 49929
Brazil
+55 (11) 428 07219
Mexico
+52 (55) 852 61576
Australia
+61 (2) 8318 7622
Hong Kong
+852 58060733
India
+91 117 127 9168
Israel
+972 (3) 978 6478
Japan
+81 (3) 4540 5926

Technical Support

Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:

Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.

Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screenshot.

Training and Certification

Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.

For questions related to training and trainer certification, write to [email protected] or call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.

Student Licenses

  • Questions regarding a student license? Information and a registration form is available here.
  • Other questions? Contact us via [email protected]

Resellers

Privacy & Data Protection

We are fully committed to privacy and data protection, and will be happy to answer your questions about that. Please write to [email protected] for inquiries about data protection.

Administrators & License Management

Information for license holders and administrators about the ATLAS.ti License Management System can be found here.

If you have questions or need assistance, write to [email protected]