Help with Ordering

Need help with ordering the right product or license? You've come to the right place.

  1. Written Quote
  2. Ordering by Mail, Phone, or Fax
  3. Purchase Orders
  4. Vendor and W-9 Form
  5. Tax-Exempt Organizations
  6. Contacting Cleverbridge

Written Quote

You would like to place your order by phone, fax or email rather than online? No problem, but you should first obtain a written quote. Only a few simple steps are necessary:

  1. Select your desired product from the shop
  2. In the Shopping Cart, click “Request Price Quote”
  3. Complete the form.
  4. The written quote will be available right away for download as a .pdf document. It will also be sent to via email. The written quote is good for 60 days.
  5. Print out the document, if sending by mail or fax.
  6. Send the document by mail, fax or email to our our sales partner, cleverbridge Inc. Their full contact channels are listed below.

Ordering by Mail, Phone, or Fax

  1. Create a written quote (see above)
  2. Fax or mail this quote to our sales partner, cleverbridge Inc. Their various contact channels are listed below

If ordering educational licenses, please see our Terms and Conditions

Purchase Orders

Purchase orders are accepted from businesses (except resellers), educational, and government institutions. Placing a purchase order is simple and straight-forward. Please proceed as follows:

  1. Create a written quote.
  2. Fax or mail this quote to our sales partner, cleverbridge Inc.
  3. Indicate clearly that you wish to place a purchase on official letterhead and/or accompanied by an official institutional order form. Send this form or letter along with your written quote to our sales partner, cleverbridge.

With a purchase order, you will receive the products immediately, i.e. prior to payment being received, accompanied by an official invoice. Orders are payable within 30 days. Please note that the invoice is issued by our sales partner cleverbridge Inc.

Important: Purchase orders are not accepted for orders by individuals or for student licenses.

Vendor and W-9 Form

Please note that all purchases are transacted by our sales partner cleverbridge Inc. Find their vendor data and W-9 forms here (PDF).

For a W-9 form, write to cleverbridge Inc at [email protected]

Tax-Exempt Organizations

If your organization is tax exempt, you will need a document ID from cleverbridge to remove the tax from your order:

Contacting Cleverbridge

All orders for ATLAS.ti products and all order-related issues (such as payment, shipment, refunds) are handled by our sales fulfillment partner, cleverbridge AG.

To place an order, and for questions relating to an order you have already placed (e.g., a missing CD), please contact the cleverbridge AG Customer Center directly (see below).

To contact the cleverbridge AG Customer Center by phone or fax:

cleverbridge North America

E-mail: [email protected]
Phone: +1-866-522-6855
(Intl.: +1-312-922-8693)
Fax: +1-312-376-1854

Monday – Friday: 8:00 AM – 8:00 PM (CST)
Saturday: 9:00 AM – 4:00 PM (CST)

cleverbridge United Kingdom

E-mail: [email protected]
0800 8620377 (UK Freefone number)

Monday – Friday: 7:00 AM – 6:00 PM (GMT)
Saturday: 8:00 AM – 3:00 PM (GMT)

cleverbridge Japan

E-mail: [email protected]
Phone: +81 120 965227

Monday – Friday: 9:00 AM – 6:00 PM (JST)
Saturday: 9:00 AM – 4:00 PM (JST)

cleverbridge Germany

E-mail: [email protected]
Phone: +49 221 – 222 45 – 45
Fax:+49 221 – 22245-40

Monday – Friday: 8:00 AM – 7:00 PM (CET)
Saturday: 9:00 AM – 4:00 PM (CET)