Help with Ordering

Written Quote

You would like to place your order by phone, fax or email rather than online? No problem, but you should first obtain a written quote. Only a few simple steps are necessary:

1. Select your desired product from the shop
2. In the Shopping Cart, click “Request Price Quote”
3. Complete the form.
4. The written quote will be available right away for download as a .pdf document. It will also be sent to via email. The written quote is good for 60 days.
5. Print out the document, if sending by mail or fax.
6. Send the document by mail, fax or email to our our sales partner, cleverbridge Inc. Their full contact channels are listed below.

Ordering by Mail or Fax

1. Create a written quote (see above)
2. Fax or mail this quote to our sales partner, cleverbridge Inc. Their various contact channels are listed below

If ordering educational licenses, please see our Terms and Conditions

Purchase Orders

Purchase orders are accepted from businesses (except resellers), educational, and government institutions. Placing a purchase order is simple and straight-forward. Please proceed as follows:

1. Create a written quote.
2. Fax or mail this quote to our sales partner, cleverbridge GmbH.
3. Indicate clearly that you wish to place a purchase on official letterhead and/or accompanied by an official institutional order form. Send this form or letter along with your written quote to our sales partner, cleverbridge GmbH.

With a purchase order, you will receive the products immediately, i.e. prior to payment being received, accompanied by an official invoice. Orders are payable within 30 days. Please note that the invoice is issued by our sales partner cleverbridge Inc.

Important: Purchase orders are not accepted for orders by individuals or for student licenses.

Vendor and W-9 Form

Please note that all purchases are transacted by our sales partner cleverbridge Inc. Find their vendor data and W-9 forms here (PDF).

For a W-9 form, write to cleverbridge Inc at [email protected]

Tax-Exempt Organizations

If your organization is tax exempt, you will need a document ID from cleverbridge to remove the tax from your order:

• Non-profit organizations, please send your tax exempt certificate to [email protected] to receive a document ID.
• If you are a government organization, please complete the form that is appropriate for you from this page.

Contacting Cleverbridge

Visit the cleverbridge GmbH Customer Center.

Frequently Asked Questions

How do I cancel my subscription?

How can I contact the Cleverbridge Customer Support Team?

Send an Email

Refund Request