Manage your licenses, seats, and users quickly and easily.
We have collected some of the most common questions about the License Management system and recommend this compilation highly to administrators and users alike (documentation in progress).
The ATLAS.ti licensing model is flexible and gives you as a customer the opportunity to optimally utilize your ATLAS.ti licenses. With few exceptions, ATLAS.ti licenses are per-seat licenses. This means that only users that are using ATLAS.ti at any given moment count as active users and occupy a seat.
For the purpose of this document, we use the term organization regardless of its size; this can be a small team of 3-4 people, or an entire university campus.
The administrator is the user who administers the ATLAS.ti licenses and assigns them to end-users.
The user is the end-user, typically an employee, team member, faculty member, or student.
On this page, we will help you, the license administrator, with some of the most common tasks.
It is not always the license administrator that purchases the license. Some organizations may have a special department that is responsible for purchases, but after the purchase is complete, the administrator takes care of the actual administration of the license. Other organizations may purchase license trough a designated reseller.
With the license key in hand, proceed to create your organization account (see next step).
To use ATLAS.ti 22 and ATLAS.ti Web, you need an ATLAS.ti Account. This is true for both administrators and end users.
An organization account is no different than a normal ATLAS.ti account, except that the intent with the account is to manage and share the organization's ATLAS.ti licenses with end users in the organization.
Here are some tips for creating an organization account:
To create the organization account, go to my.atlasti.com and register as a new user.
If you already have an account and have opted to be automatically logged in, you may need to logout first and then register the new organization account.
Now, when you have your organization account and your license key, you can activate it. Activating the license key makes the license available under your organization.
To activate the license, type/paste the license key you received when you purchased the license and confirm that you want to activate it.
Keep a few things in mind:
Before the end users can use the software, the desktop software (Windows or Mac) must be installed. ATLAS.ti Cloud needs no installation, only a compatible browser.
In larger organizations, you as the administrator should download the installer from the ATLAS.ti portal, my.atlasti.com. The installer can be given to the organization's IT administrator to have it installed on the organization's computers. No license-related configuration is required. - If you need to deploy ATLAS.ti for multiple computers at once (e.g., in a computer lab), you can request an .msi installer from our Support Team We also plan to make this .msi file available in your my.atlasti.com account.
In smaller organizations, the end users who have access to your license can also directly download the installers for the desktop apps and install on their computers.
Only software for which you have license is available for download . If you have only ATLAS.ti Cloud licenses, then the desktop software will not be available for download.
Once installed, the software will automatically update itself as new updates are released (after confirmation from the user). In larger organizations, the IT administrator may need to install the updates, as the end users may not have the necessary permissions.
This step is optional but recommended:
In your my.atlasti.com account, you can see the users that have used the invite key and joined your organization. If a user leaves your organization, you will wanmt to block their access to your licenses. When you deactivate the user, even if they have an invite key, they can no longer use the organization's licenses.
Be aware that a user can create a new ATLAS.ti account at any time, and if they know the invite key, they can re-join your organization. Therefore, change the invite key at regular intervals, and deactivate users who are no longer part of the organization.
Under "users," you can also see in your account which users are currently active and occupy a license seat. Normally, the user will occupy a license as long as their ATLAS.ti application is open. Therefore, we recommend that users close the ATLAS.ti application before a long absence from the computer (e.g., vacation).
Should the application crash, the license portal will not notice and will still consider the user to be using the system and therefore occupying a license. However, the system does regularly check if the app is still active. If it has crashed and is not responding, after a few hours the license portal will automatically release the occupied seat.
If your organization has exhausted the available license seats, it is possible to purchase additional license seats by purchasing additional licenses.
Purchasing additional licenses is similar to how you purchased your initial license: Once you have the license key for the new license, open the license portal my.atlasti.com, type your new license key and activate it.
Once the license is activated, the seats from all your licenses are aggregated. For example, if you have a 20-user license, a 10-user license and a 5-user license, 35 simultaneous license seats will be available in your organization.
If you have multiple ATLAS.ti accounts, be sure that you are logged in with the correct account!
Be aware of the following:
The following instructions are for ATLAS.ti resellers. If you are a reseller, please read and follow the instructions. - If you buy from a reseller, please bring this information to the reseller's attention: