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General Inquiries

For all product-related questions, including technical issues, functionality, product use, sales and licensing, write to this address: [email protected]

Technical Support

Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:

Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.

Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screenshot.

• ATLAS.ti Windows: Write to [email protected]
• ATLAS.ti Mac: Write to [email protected]
• ATLAS.ti Web: Write to [email protected]

Student Licenses

• Questions regarding a student license? Information and a registration form is available here.
• Other questions? Contact us via [email protected]

Resellers

• Are you a reseller and need a price quote? For pricing information, go directly to the online shop.
• Want to become an ATLAS.ti reseller? Please read the information on this page.
• Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
• Different question? Contact our reseller management via [email protected]

Privacy & Data Protection

We are fully committed to privacy and data protection, and will be happy to answer your questions about that. Please write to [email protected] for inquiries about data protection.

Administrators & License Management

Information for license holders and administrators about the ATLAS.ti License Management System can be found here.

If you have questions or need assistance, write to [email protected]