Help with Orders

All orders for ATLAS.ti products and all order-related issues (such as payment, shipment, refunds) are handled by our sales fulfillment partner, cleverbridge AG.

To place an order, and for questions relating to an order you have already placed (e.g., a missing CD), please contact the cleverbridge AG Customer Center directly (see below).

NOTE: cleverbridge AG staff will not be be able to answer your product-related questions. i.e. questions about capabilities of ATLAS.ti, technical or licensing-related questions. Please contact the ATLAS.ti Support Center exclusively regarding issues of this kind!

Contacting cleverbridge

To contact the cleverbridge AG Customer Center by phone or fax:

cleverbridge North America

E-mail: cs@cleverbridge.com
Phone: +1-866-522-6855
(Intl.: +1-312-922-8693)
Fax: +1-312-658-1181

Monday – Friday: 8:00 AM – 8:00 PM (CST)
Saturday: 9:00 AM – 4:00 PM (CST)

cleverbridge United Kingdom

E-mail: cs@cleverbridge.com
0800 8620377 (UK Freefone number)

Monday – Friday: 7:00 AM – 6:00 PM (GMT)
Saturday: 8:00 AM – 3:00 PM (GMT)

cleverbridge Japan

E-mail: cs@cleverbridge.com
Phone: +81 120 965227

Service hours:
Monday – Friday: 9:00 AM – 6:00 PM (JST)
Saturday: 9:00 AM – 4:00 PM (JST)

cleverbridge Germany

E-mail: cs@cleverbridge.com
Phone: +49 221 – 222 45 – 45
Fax:+49 221 – 22245-40

Monday – Friday: 8:00 AM – 7:00 PM (CET)
Saturday: 9:00 AM – 4:00 PM (CET)

IMPORTANT: When ordering product upgrades OFFLINE, i.e. by phone or fax, it is necessary that you first generate a written quote. Only the written quote contains all the information necessary to complete your order (such as correct product ID, etc.). Your order cannot be processed otherwise.