Free Telephone Support /
General Inquiries

Get free telephone support worldwide. We are here for you!

Note: These telephone numbers handle general inquiries on sales/licenses, product functionality, training/certification and partnering with ATLAS.ti. For technical support inquiries, please visit our Support Center.

United States and Canada

English and Spanish spoken. Monday through Friday, 9:00am-4:00pm United States PT (U.S. West Coast).

Europe

Only English and Spanish spoken. Monday through Friday, 8:00 am to 3:00 pm GMT.

Africa

Sunday through Thursday 8:00 am to 3:00 pm GMT.

Latin America

Sólo se habla castellano. Lunes a viernes entre las 10:00 am y las 6:00 pm ART (hora de Buenos Aires).

Asia/Middle East/Oceania

Only English and Malay spoken. Sunday through Thursday 9:00 am to 4:00 pm SGT (Singapore time).

Alternatively, you can always also write to the following address for all product-related questions, including technical issues, functionality, product use, sales and licensing:


What Our Customers Say

I had a few quick, but time-sensitive, questions about upgrading from a student license to an educational license and called the toll-free number for the US. I left a voice mail, with little hope of a return call. What a pleasant surprise to receive a return call within an hour or two of leaving my message! Your team answered all of my questions and provided great advice on my options. I'm a big fan of the software (ease of use and analytical capabilities), so the investment is worth it to me. I've always received exceptional customer service from ATLAS.ti and think it is a great product for qualitative and mixed methods data analyses!
M. J. Walsh Virginia Commonwealth University

I am very impressed by the support offered by ATLAS.ti and will continue to recommend your software to colleagues.
Joan Howarth, University of Cumbria

ATLAS.ti is customer service friendly, helpful and down to earth. I had general and specific questions as I considered purchasing the software. The support team was able to help me think through some options, provide specific answers, and point me to relevant resources where I could quickly and efficiently learn about the components of the software that were of interest to me.
Dr. Stephen Offutt, Asbury Theological Seminary

Thank you so much for all of your help and your quick responses to my calls! Your knowledge and support has been invaluable. I just wanted to tell you how nice it is to be able to get in touch with a knowledgeable human being regarding my questions.
Mackenzie Jackson, PhD Student, Department of Anthropology, University of Massachusetts

Many thanks for your professional and prompt assistance. Much appreciated.
Laura Berry, Student, Stellenbosch University , Stellenbosch, South Africa

Thank you very much for your support in answering my question. You were very helpful!!!!
Christine Mönch, Student, Germany

Thank you very much for your great help!
Dr. phil. Dipl.-Psych. Johanna Schröder, Institut für Sexualforschung und Forensische Psychiatrie, Universitätsklinikum Hamburg-Eppendorf, Hamburg, Germany

Thank you very much for your feedback. The information is very elaborate, greatly appreciated.
Joan Black, PhD Student , Sesakomakgatho Health Sciences University, Pretoria, South Africa

Thank you for the excellent service.
Stephen McCallum, Department of Business Management, Stellenbosch University, Stellenbosch, South Africa

Thank you for the great service and assistance we've received.
Jesse John Quenga, University of Guam, Guam

Infinite thanks for the invaluable information and the resourceful links. I am very happy.
James Maina Wachira , Student, University of Bayreuth, Bayreuth, Germany

This past year, I decided to use ATLAS.ti for the analysis of the qualitative data collected on my international research project on the role of social workers within the military across multiple countries. What was equally helpful was the extremely responsive customer service provided and the way in which all of my specific requests and questions were addressed in a very timely way. And I must say that I always had the feeling as a result of my interactions with the ATLAS.ti staff that they truly cared about my project and sincerely wanted to assist me in anyway that they could to support my ability to use ATLAS.ti as effectively as possible. So thank you ATLAS.ti for your competence as a company and for your caring!
Mary Ann Forgey, Ph.D., LCSW, Professor of Social Work, Fordham University, Graduate School of Social Service

Tanto el software ATLAS.ti como la asesoría y atención del gerente de ATLAS.ti en América Latina han sido de gran ayuda para mi investigación. Es grato saber que están en la mejor disposición de resolver dudas y ayudar a los usuarios. Felicitaciones por su la labor que realizan.
Lilian Gómez Rosas, El Colegio de Tlaxcala, A. C

Se agradecen las facilidades que se dan para utilizar ATLAS.ti. L.Ylla. Doctorando Universidad de Barcelona

Necesitamos de apoyo para la nuestra primera compra de ATLAS.ti y la ayuda del gerente de ATLAS.ti en América Latina fue ágil y precisa, indispensable para nuestra investigación.
Alfredo Pinto, PMPGIL - Univali - Brasil

Excelente atención. Comunicación inmediata.
Diana, Universidad Tecnológica de Pereira

Al fin pude organizar mis dados y asociarlos con encuestas, publicaciones, entrevistas, etc. En un plano fácil de acceder, relacionar y posicionar territorialmente.
Mauricio Galvez Gonzalez, Estudiante Magister ULARE Chile

Involucrar a los estudiantes de secundaria en la investigación, es una tarea aún difícil, sí no existieran programas de ayuda para este fin. ATLAS.ti, facilita está labor, por eso la Institución Educativa 'Cirilo Sánchez Cabrejos" por primera vez está insertando en sus planes curriculares la indagación para formar ciudadanos críticos, creativos y reflexivos que aporten con ideas innovadoras a la solución de problemas del contexto en el cual se desenvuelven.
José Luis Vega Sánchez, Director

El servicio ha sido muy oportuno y efectivo. Muchas gracias.
Constanza Liliana Bedoya Benjumea, Universidad Católica de Manizales

Recomiendo ampliamente el servicio y el producto.
Luz Marina Ibarra

Excelente servicio, rápido, amable y eficiente.
Vania Álvarez, Universidad Autónoma de Chihuahua (México)

Como estudiante de doctorado el apoyo, acompañamiento y motivación por parte de la oficina de atención para Latinoamérica ha sido esencial, su capacitación gratuita y asesoría de un experto Colombiano me da la seguridad que ATLAS.ti es la herramienta de análisis cualitativo mas poderosa en el mercado para la organización, sistematización y análisis de los datos recopilados de mi trabajo investigativo.
Claudia Villada, Universidad Tecnológica de Pereira

ATLAS.ti me permite ahorrar tiempo en el ordenamiento de la información, tiempo que he podido emplear en el desarrollo más conciente de mis trabajos.
Laura Grisales, Socióloga

Estoy utilizando ATLAS.ti 8 para escribir un capítulo de mi tesis. Es muy bueno el asesoramiento personal y el material online que ofrecen. Ayuda a ordenar, organizar y relacionar la información. Espero seguir aprendiendo y aprovecharlo al máximo!
Elisabeth Vierheller, Universidad Nacional de Cuyo, Argentina

De gran utilidad recibir información detallada por parte de ATLAS.ti y contar con el respaldo siempre oportuno de su gran equipo profesional.
Luis Alberto De Rosas

La verdad con solo unas pocas indicaciones por parte del servicio de soporte, pude hacer el proceso de análisis en ATLAS.ti MaC, a partir de la ayuda recibida todo funcionó muy bien, el programa es muy versátil, eso me encanta.
Janet Rivera., Investigadora independiente. Cali- Colombia

ATLAS.ti es algo que me sirve mucho para mi área de investigación de cultura y patrimonio. Con el tiempo la he convertido en una herramienta fundamental e importante para el análisis, sistematización y presentación de los hallazgos encontrados en mis investigaciones.
Carolina Acevedo Chacón., Antropóloga. Universidad Academia de Humanismo Cristiano. Chile

Como estudiante de doctorado el apoyo, acompañamiento y motivación por parte de la oficina de atención para Latinoamérica ha sido esencial, su capacitación gratuita y asesoría de un experto Colombiano me da la seguridad que Atlas.ti es la herramienta de análisis cualitativo mas poderosa en el mercado para la organización, sistematización y análisis de los datos recopilados de mi trabajo investigativo.
Claudia Villada. Universidad Tecnológica de Pereira

Thank you for your kind and professional telephone attention via Skype to the questions that have arisen as a user of ATLAS.ti. Your accompaniment has been constant and very successful throughout the stage of analysis of my data.
Angélica Guerra Baron. Pontificia Universidad Católica del Perú. Lima- Perú

Thank you very much for the support of the Office of Attention for Latin America for the timely response by telephone and via Skype in the work in managing the purchase of two ATLAS.ti licenses for the University of Chile. I would like to highlight the good treatment, patience and availability to answer each of the consultations, which I have done to this day. Again, I appreciate your help.
Patricia Galvez. Universidad de Chile. Santiago de Chile

I emphasize the speed with which the line of attention for Latin America has accompanied my concerns against ATLAS.ti. As in any investigation process, one hopes that before the inconveniences, the answer is fast and opportune and that support is felt in the personalized advice that you make by telephone, by Whatsapp and Skype. The telephone assistance helped me from second to second support following the recommendations as to backup the information.
Martha Reyes. Universidad de Antioquía. Medellín- Colombia

I greatly appreciate the timely and clear guidance you have given me and the online support that ATLAS.ti has given me. The orientations that have offered me in the use of the tool from Argentina have been very useful and accurate. I mainly appreciate the experience they have providing on the use of ATLAS.ti as a researcher in the social sciences. I find in your guidelines an exemplified explanation that hits the assessments I need for my research.
Ana Patricia Quintana R., Profesora Titular Universidad Tecnológica de Pereira- Colombia

I appreciate the assistance and guidance management in front of telephone consultation to acquire the ATLAS.ti program. I allow myself to positively value the kindness and promptness in responding to my concerns. The online service made it possible to specify the purchase decision of the Program as a student student of Master's.
Rosario Villarroel Pineda. Universidad Santo Tomás. Valdivia-Chile

I am very impressed with ATLAS.ti’s customer service.
Elizabeth McGregor, PhD student, University of Cambridge

Thank you very much for getting back to me regarding obtaining a license of ATLAS.ti. You have been incredibly helpful and I appreciate your consideration of my unique situation, I am grateful. Thanks so much!
Jocelyn Rinne, Yale University, Midwifery Program

Estoy utilizando ATLAS.ti 8 para escribir un capítulo de mi tesis. Es muy bueno el asesoramiento personal y el material online que ofrecen. Ayuda a ordenar, organizar y relacionar la información. Espero seguir aprendiendo y aprovecharlo al máximo!
Elisabeth Vierheller, Universidad Nacional de Cuyo Argentina

De gran utilidad recibir información detallada por parte de ATLAS.ti y contar con el respaldo siempre oportuno de su gran equipo profesional.
Luis Alberto De Rosas

The telephone support received by ATLAS.ti, after my purchase of ATLAS.ti helped me a lot of orientation. The agent had a great management of the program, knows how to introduce the various aspects of its use and operation in general, and, once the license had been acquired, was very accessible to explain the specific tools in which the client wants to focus.
Stefanie Weiss, Departamento de Investigaciones Educativas CINVESTAV, México DF - México

It made my week to get your e-mail and see that you had read everything I wrote, responded to it, provided me information to help me make an informed decision as well as resources that I will need when I do get a newer version. I really appreciate this help. Thank you so much for your timely response and ability to address all of my concerns in a concise manner.
Sarah Wood, PhD Candidate, University of Nevada at Las Vegas

Your support team was super helpful in answering my questions about the ATLAS.ti upgrade. So great to get a helpful human on the phone without going through a robot first!
Alicia, Johns Hopkins University, Baltimore, Maryland, USA

I was struggling to purchase my student license on the website. I called the South African office and spoke to your team who was very helpful on the phone. They also sorted my problem in less than 15 minutes as soon she received the e mail from me. Thanks to your team, my problem was solved.
Lungile Xaba, Student, University of South Africa