ATLAS.ti Support Center

This page contains an overview of the various ways in which you can contact us.

General Inquiries

For all product-related questions, including technical issues, functionality, product use, sales and licensing, write to this address:

[email protected]

Alternatively, you can also CALL US at one of many numbers worldwide for free or the cost of a local call. (Note: These telephone numbers handle "how to" inquiries about the use the program but NO TECHNICAL SUPPORT of any kind. Write to the above email address for technical support and for all other issues.

Technical Support

Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:

  • Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.
  • Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screen shot.

Training and Certification

  • Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.
  • For questions related to training and trainer certification, write to [email protected] or call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.

IMPORTANT: For all inquiries, please state clearly the program version and the operating system you use.

Student Licenses

  • Questions re. a student license? Information and a registration form is available here.
  • Other questions? Contact us via [email protected]

Resellers

  • Are you a reseller and need a price quote? For pricing information, go directly to the online shop.
  • Want to become an ATLAS.ti reseller? Please read the information on this page.
  • Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
  • Different question? Contact our reseller management via [email protected]

Free Telephone Support

If you do have general inquiries on sales/licenses, product functionality, training/certification and partnering with ATLAS.ti feel free to call us.

View Telephone Numbers

Privacy/Data Protection

We are fully committed to privacy and data protection. and will be happy to answer your questions about that. Please write to [email protected] for inquiries about data protection.