ATLAS.ti Support Center
This page contains an overview of the various ways in which you can contact us.
For all product-related questions, including technical issues, functionality, product use, sales and licensing, write to this address:
Alternatively, you can also call us at the following numbers for matters related to sales, program use, training/certification and partnering with ATLAS.ti (except technical questions or problem):
United States and Canada
- +1 (866) 880-0231 (toll-free in the US and Canada).
- +1 (541) 286-4391 (international).
Monday through Friday, 9:00am-4:00pm United States PT (U.S. West Coast).
- Germany: +49 30 7262 1557
- UK: +44 (20) 319 65268
- Spain: +34-917 893 887
Only English and Spanish spoken. - Monday through Friday, 8:00 am to 3:00 pm GMT.
- Argentina: +54 11 3984 0680
- Colombia: +57 (2) 4863984
- Chile: +56 (2) 321 49929
- Brasil: +55 (11) 428-07219
- Mexico: +52 (55) 416-96614
- WhatsApp: +54 112 309 0522
Sólo se habla castellano. Lunes a viernes entre las 2:00 pm y las 6:00 pm ART (hora de Buenos Aires).
- Australia: +61 (2) 83187622
- Hong Kong: +852 5806 0701
- India: +91 117 127 9168
- Malaysia: +60 392 122 552
Only English and Malay spoken. Sunday through Thursday 9:00 am to 4:00 pm SGT (Singapore time).
IMPORTANT: These telephone numbers handle general inquiries but NO TECHNICAL ISSUES OR SUPPORT of any kind. Write to the above email address for technical support and all other issues.
Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:
- Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.
- Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screen shot.
Training and Certification
- Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.
- For questions related to training and trainer certification, write to [email protected] or call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.
IMPORTANT: For all inquiries, please state clearly the program version and the operating system you use.
- Are you a reseller and need a price quote? For pricing information, go directly to the online shop.
- Want to become an ATLAS.ti reseller? Please read the information on this page.
- Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
- Different question? Contact our reseller management via [email protected]