ATLAS.ti Support Center
This page contains an overview of the various ways in which you can contact us.
For all product-related questions, including technical issues, functionality, product use, sales and licensing, write to this address:
Alternatively, you can also call us at the following numbers:
Asia/Pacific (English and Malay spoken)
- +60 392 122 552
Sunday through Thursday 9:00 am to 4:00 pm SGT (Singapore time).
Europe (English and Spanish spoken)
Monday through Friday, 9:00 am to 4:00 pm CET/CEST (Madrid time).
Latin America (Spanish spoken)
- +54 115 239 1333
- WhatsApp: +54 915 2309 0522
Monday through Friday 1:00 pm to 5:00 pm ART (Buenos Aires time).
United States and Canada (English spoken)
- +1 (866) 880-0231 (toll-free in the US and Canada)
- +1 (541) 286-4391 (international)
Monday through Friday, 9:00am-4:00pm United States PT (U.S. West Coast).
Note: These telephone numbers handle general inquiries on sales/licenses, product functionality, training/certification and partnering with ATLAS.ti, but no technical issues. Please visit our Support Center for technical support.
Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:
- Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.
- Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screen shot.
Training and Certification
- Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.
- For questions related to training and trainer certification, write to firstname.lastname@example.org or call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.
IMPORTANT: For all inquiries, please state clearly the program version and the operating system you use.
- Are you a reseller and need a price quote? For pricing information, go directly to the online shop.
- Want to become an ATLAS.ti reseller? Please read the information on this page.
- Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
- Different question? Contact our reseller management via email@example.com