ATLAS.ti Support Center

This page contains an overview of the various ways in which you can contact us.

General Inquiries

  • Questions about ATLAS.ti? Write to general@support.atlasti.com for all issues concerning
    • Pricing
    • Licensing
    • Orders/ordering
    • Technical questions
    • Program use
  • For general inquiries about sales, training and certification you may also call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, Monday-Friday, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.

Technical Support

Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:

  • Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.
  • Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screen shot.

Training and Certification

  • Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.
  • For questions related to training and trainer certification, write to training@support.atlasti.com or call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.

Student Licenses

Resellers

  • Are you a reseller and need a price quote? For pricing information, go directly to the online shop.
  • Want to become an ATLAS.ti reseller? Please read the information on this page.
  • Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
  • Different question? Contact our reseller management via resellers@support.atlasti.com