ATLAS.ti Support Center

This page contains an overview of the various ways in which you can contact us.

General Inquiries

 

For all product-related questions, including technical issues, functionality, product use, sales and licensing, write to this address:

general@support.atlasti.com.


Alternatively, you can also call us at the following numbers:

Asia/Pacific (English and Malay spoken)

  • +60 392 122 552

    Sunday through Thursday 9:00 am to 4:00 pm SGT (Singapore time).

Europe (English and Spanish spoken)

  • +34-917893887

    Monday through Friday, 9:00 am to 4:00 pm CET/CEST (Madrid time).

Latin America (Spanish spoken)

  • +54 115 239 1333
  • WhatsApp: +54 915 2309 0522

    Monday through Friday 1:00 pm to 5:00 pm ART (Buenos Aires time).

United States and Canada (English spoken)

  • +1 (866) 880-0231 (toll-free in the US and Canada)
  • +1 (541) 286-4391 (international)

    Monday through Friday, 9:00am-4:00pm United States PT (U.S. West Coast).

 

Note: These telephone numbers handle general inquiries on sales/licenses, product functionality, training/certification and partnering with ATLAS.ti, but no technical issues. Please visit our Support Center for technical support.

Technical Support

Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:

  • Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.
  • Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screen shot.

Training and Certification

  • Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.
  • For questions related to training and trainer certification, write to training@support.atlasti.com or call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.

IMPORTANT: For all inquiries, please state clearly the program version and the operating system you use.

Student Licenses

Resellers

  • Are you a reseller and need a price quote? For pricing information, go directly to the online shop.
  • Want to become an ATLAS.ti reseller? Please read the information on this page.
  • Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
  • Different question? Contact our reseller management via resellers@support.atlasti.com