Support

Our support center is here for you. We offer assistance with all aspects of ATLAS.ti.

Support Center

This is an overview of the various ways in which you can contact us.
To post an inquiry about individual aspects of our product or services, please select the most appropriate category below.

General Inquiries

For all product-related questions, including technical issues, functionality, product use, sales and licensing, write to this address:

general@support.atlasti.com


Alternatively, you can also call us at the following numbers for matters related to sales, program use, training/certification and partnering with ATLAS.ti (except technical questions or problem):

United States and Canada

  • +1 (866) 880-0231 (toll-free in the US and Canada).
  • +1 (541) 286-4391 (international).

Monday through Friday, 9:00am-4:00pm United States PT (U.S. West Coast).

Europe

  • Germany: +49 30 7262 1557
  • UK: +44 (20) 319 65268
  • Spain: +34-917 893 887

Only English and Spanish spoken. - Monday through Friday, 8:00 am to 3:00 pm GMT.

Latin America

  • Argentina: +54 11 3984 0680
  • Colombia: +57 (2) 4863984
  • Chile: +56 (2) 321 49929
  • Brasil: +55 (11) 428-07219
  • Mexico: +52 (55) 416-96614
  • WhatsApp: +54 112 309 0522

Sólo se habla castellano. Lunes a viernes entre las 2:00 pm y las 6:00 pm ART (hora de Buenos Aires).

Asia/Pacific

  • Australia: +61 (2) 83187622
  • Hong Kong: +852 5806 0701
  • India: +91 117 127 9168
  • Malaysia: +60 392 122 552

Only English and Malay spoken. Sunday through Thursday 9:00 am to 4:00 pm SGT (Singapore time).

 

IMPORTANT: These telephone numbers handle general inquiries but NO TECHNICAL ISSUES OR SUPPORT of any kind. Write to the above email address for technical support and all other issues.

Technical Support

Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:

  • Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.
  • Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screen shot.

Training and Certification

  • Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.
  • For questions related to training and trainer certification, write to training@support.atlasti.com or call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.

IMPORTANT: For all inquiries, please state clearly the program version and the operating system you use.

Student Licenses

Resellers

  • Are you a reseller and need a price quote? For pricing information, go directly to the online shop.
  • Want to become an ATLAS.ti reseller? Please read the information on this page.
  • Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
  • Different question? Contact our reseller management via resellers@support.atlasti.com

Free Telephone Support

If you do have general inquiries on sales/licenses, product functionality, training/certification and partnering with ATLAS.ti feel free to call us.

View Telephone Numbers


Knowledge Base (FAQ)

Our FAQs have now been integrated into the comprehensive Knowlegde Base in the ATLAS.ti Support Center. You’ll find the collected wisdom presented in a convenient and easily searchable format.

more…


Manuals+Docs

In this section, you find user manuals, Quick Tour/Get Started documents, and various “How To” documents for the different versions of ATLAS.ti.

more…


Newsroom

Find the most current news about all things ATLAS.ti in this section, conveniently bundled for easy perusal. Also available in this section is the latest newsletter and the newsletter archive.

more…


Newsletter

Read the latest newsletter.

more…


Consultants

This section contains a growing list of ATLAS.ti consulting partners who offer their services for project assistance and training. – If you are interested in having your own services listed, please get in touch.

more…


Resellers

Find a list of our world-wide resellers where you can buy ATLAS.ti locally, i.e. without the need to order online. — If you are a professional software reseller, here you find information on how to become an ATLAS.ti partner as well as other useful resources, including the reseller hand book.

more…


IIQM Dissertation Awards

The International Institute for Qualitative Methodology (IIQM) at the University of Alberta, with sponsorship from ATLAS.ti, makes an annual award to the best Masters level and PhD level dissertations from any academic discipline, containing research based on qualitative methodology.

more…


Qualitative Methods Master Class Webinar Series

The Qualitative Methods Master Classes is an online colloquium on doing and using qualitative research. Connect to participate in presentations from internationally renowned qualitative researchers – learn about the latest innovations in methods and exchange ideas about your research with researchers from all over the world.

more…


Certified ATLAS.ti Professional Trainer Program (CAPT)

Become a Certified ATLAS.ti professional trainer. Trainers are qualified to provide competent consultation and training services in ATLAS.ti.

more…


Certified ATLAS.ti Student Trainer Program (CAST)

Become a Certified ATLAS.ti student trainer. Student trainers are qualified to provide fellow students, faculty and university researchers the basic first-step instruction in ATLAS.ti Windows. First-step instruction includes the basics of document management, setting up a project, conducting coding procedures, and producing outputs.

more…


What users say

View all

I'm a PhD student in education. The research I am carrying out concerns the role of bystanders in cyber-bullying situations. ATLAS.ti was really useful for the literature review process.

Fernando Dominguez HernandezUNED, Spain

Just wanted to let you know how valuable the videos that you created are! Your explanations are clear and concise. They were extremely helpful in getting me up and running on both programs! They are also a wonderful resource to recommend to my doctoral students.

Jenny Edwards, PhDFielding Graduate University

ATLAS.ti boasts many benefits including intuitive design. But its customer service really is what wins them the gold star. They reply to emails extraordinarily quickly and in a friendly manner. Especially for those who are not too technologically savvy, ATLAS.ti is the software that will have the patience to deal with you!

Cristina ParajonSociology student, Harvard University

I wish to congratulate you on the smooth functioning and ease of use and flexibility of ATLAS.ti 8--particularly that you have not messed around with the basic design of the program so you don't have to relearn how to take best advantage of ATLAS.ti, but you have made it more smooth and intuitive to use. As I like to say, in v.8 nothing has changed, but everything is different.

Nick WoolfWoolf Consulting, California

ATLAS.ti 8 is changing the way of doing qualitative research. The new version has many great new tools that would have saved me hours and hours of research time. The new user interface allows researchers to focus on the research and not on how to use the software.

Siantiago Najera (Quito, Ecuador)

The general functionality of ATLAS.ti 8 is very pleasant in its new format, with a very friendly environment in addition to the new features such as importing references from a bibliographic management software which works perfectly.

Luis Carlos Trujillo Falla

Extremely interesting software which is useful for facilitating and expediting qualitative research. In addition to all of the features the software offers, it has been a pleasant surprise to discover that I can also use it as a database for my literature reviews.

Patricia Rocu GómezFaculty of Education, Complutense University of Madrid, Spain

Before beginning to use ATLAS.ti, I carried out my coding directly on paper, which took me a great amount of time, in addition to the subsequent effort of transferring the information to diagrams and schemes, which I had to compose and create from scratch. ATLAS.ti greatly facilitates all of this work

Pilar

ATLAS.ti has become my best ally in developing my academic and research activities. It is a software that allows you to organize, classify, relate, and analyze all types of information that are recollected in a research study

Ana M Gutiérrez, Colombia

Muchas gracias equipo de ATLAS.ti.
El mejor y más amigable software de apoyo a la investigación cualitativa.

Elvis TrejoUniversidad Nacional Autonoma de Honduras

Thank you for making research more interesting by simplifying data analysis further. I have used ATLAS.ti and it made my work very simple. I am a researcher and my work is always around research and data analysis.

Joan AliobeMinistry of Finance, Planning and Economic Development

In my research I used ATLAS.ti extensively, to code a massive amount of quotation (about 106000). ATLAS.ti is the only software around that makes truly mixed quantitative and qualitative analysis possible.

Gerben Moerman

When working on a complex subject like our "suicide" project, it is important that we are able to grasp every detail people are telling us about. For this reason we use a qualitative research design. A good research tool, like ATLAS.ti, is an essential part of conducting reliable research.

Vita PoštuvanUniversity of Primorska, Koper, Slovenia

During my career as a qualitative and quantitative market researcher in the field of social media research and co-creation for the food, media, automotive and cosmetics industries, I have had the opportunity to work with diverse software products for qualitative data analysis. None of these programs facilitated the work in which I have been involved better than ATLAS.ti.

Steffen HückProject Manager, Innovation Research, HYVE AG

A loud "yipppiiieeeh"! I just updated and am in heaven: Viewing complete PDFs without clicking between pages--it's like a dream! And all the other new features as well: So incredibly smooth and user-friendly!

Christina Herkommer

Without the use of your product I would still be hand-coding and manually organizing many, many, many pages of transcripts for my thesis. As it stands, my thesis was successfully defended and accepted. ATLAS.ti is truly a "mighty mite!"

Joanne SalayOutreach Coordinator, Kent State University Stark

My best wishes and sincere thanks because ATLAS.ti has helped me make my work so fast and because it works with any language. It really saves me time from translating the whole transcript.

Kyu Kyu ThanDepartment of Medical Research, Myanmar

Outside of any kind of conceptual discussion about the glib association between Grounded Theory and ATLAS.ti or other software, I like to use ATLAS.ti since I take in its freedom to build up links involving codes, memos and quotation.

Cesar A. Cisneros PueblaInternational Institute for Qualitative Methodology, University of Alberta

I have taught qualitative research methodology for quite a few years now and consequently I have shopped around for QAQDAS software quite a bit. I have probably tried most packages on the market and after all is said and done there is only one I would use or recommend - ATLAS.ti.

Catharine PayzeDepartment of Psychology, University of South Africa

I used ATLAS.ti to code and analyze the data for my dissertation. I collected my data from March through July. [..] Suffice it to say that I completed my findings chapter by Thanksgiving. People ask me how I got done so fast, and I tell them, ATLAS.ti.

Lois MacNamaraAssistant Dean for Student Affairs, Graduate School of Education, University of Pennsylvania

I think that this community knows that it is a really good product in and of itself, but more than that the responsiveness of the designers is incredible, and the community built around this software package is something that is very rare indeed.

Zeno FrancoResearch and Technology Coordinator, RIMS, University of California

Five years ago I took a leap and told our small research team that we should switch to ATLAS.ti. I still have my job and ATLAS.ti has not let us down! It has kept pace with the advancing complexity of our analytical needs.

Douglas FernaldUniversity of Colorado

We like this software. We use it. It helps us to think about what we do. We are delighted to recommend ATLAS.ti to our clients.

Paul HumphreysFounder & Managing Director, Oxford Continuity Group

In contrast to other commercially available packages, two advantages of ATLAS.ti are its handling of graphics and digital audio recordings as primary data, and its features for generating conceptual diagrams. Its flexible structure allows users to choose their individual approach.

Tadashi KimuraSchool of Development Studies, University of East Anglia

Being the member of the IT Services department at LSE who supports ATLAS.ti and is involved with giving training in it to staff and students, I can certainly say that ATLAS.ti is well liked here at the London School of Economics and Political Science and is heavily used.

Angela AubertinLondon School of Economics and Political Science

As the library researcher at the Carnegie Mellon University Libraries, I've had many opportunities to analyze qualitative data, but never with the help of specially designed software. I can't imagine the difficulty of the task for our last study (in-depth interviews of 100 graduate students) had we not used ATLAS.ti.

Carole A. GeorgeCarnegie Mellon University Libraries

Thank you soooo much. I really appreciate your prompt assistance. Yet another reason why I like using ATLAS.ti!

Mary P. MartinasekResearch Associate, Florida Prevention Research Center, University of South Florida

As an academic and researcher, it is hard to imagine data analysis without the aid of ATLAS.ti. The program helped me easily organise, mine, code and analyse mountains of data and ultimately I could extract very meaningful reports.

John RautenbachDept. Social Work & Social Development, University of Fort Hare, South Africa

ATLAS.ti never pushes you to take one analytic path over another, so every project turns out quite differently, which is just as it should be. I love how you stay so close to the data at every little analytic step, and how you can work and

Nicholas WoolfWoolf Consulting, Santa Barbara

ResearchTalk consultants have worked with users of qualitative software for over ten years. At a recent conference we were asked a question no one had ever asked us: "Can you summarize the benefit of ATLAS.ti in one word."

Raymond C. MaiettaPh.D., President ResearchTalk Inc.

As a PhD student, I have been very pleased with the way ATLAS.ti has helped me to organise and navigate my data. I have transcripts of 16 videos and 24 interviews as well as 24 reports, adding up to a huge volume of work.

Victoria C RoweMA, GRSM, Roehampton University