Student License: Waiting for Reply After Submitting Documentation
I applied several days ago but haven’t heard back from you.
We generally process student license requests within 2-3 business days.
If you have been waiting longer than that for a reply, chances are that
a) you provided an incorrect e-mail address on the request form (i.e. we tried to send you a notification but couldn’t because of the faulty address), or
b) our reply was erroneously intercepted by a spam filter (including those of your e-mail provider, your campus IT department, etc.)
Please contact us via the ATLAS.ti Support Center and provide an ALTERNATIVE e-mail address to which we can send a copy of your notification.
A third possibility is that we never received your credentials. Make sure that your materials were actually sent. Resubmit them if necessary.