Support

Unser Support Center ist für Sie da. Wir bieten Ihnen Hilfestellung zu allen Themen rund um ATLAS.ti.

Support Center

Auf dieser Seite finden Sie eine Übersicht der verschiedenen Kontaktadressen, unter denen Sie uns am besten erreichen.

Bitte wählen Sie die für Ihre Anfrage geeigneteste Kategorie aus.

Allgemeine Anfragen

Ihre Anfragen zu ATLAS.ti - insbesondere zu den Themen Preise, Lizensierung und Lizenzarten, Bestellungen, Programmnutzung sowie allen technischen Fragen - schicken Sie bitte an folgende Adresse:

general@support.atlasti.com


Alternativ ereichen Sie uns bei Fragen zu Preisen, Lizenzen, sowie Training/Partnering weltweit auch unter folgenden Telefonnummern:

Europa

  • Deutschland: +49 30 7262 1557
  • UK: +44 (20) 319 65268
  • Spanien : +34-917 893 887

Anfragen in englischer und spanischer Sprache. - Mo-Fr, 8:00-15h GMT.

United States, Canada

  • +1 (866) 880-0231 (toll-free in the US and Canada).
  • +1 (541) 286-4391 (international).

Monday through Friday, 9:00am-4:00pm United States PT (U.S. West Coast).

Lateinamerica

  • Argentina: +54 11 3984 0680
  • Colombia: +57 (2) 4863984
  • Chile: +56 (2) 321 49929
  • Brasil: +55 (11) 428-07219
  • Mexico: +52 (55) 416-96614
  • WhatsApp: +54 112 309 0522

Sólo se habla castellano. Lunes a viernes entre las 2:00 pm y las 6:00 pm ART (hora de Buenos Aires).

Asia/Pacific

  • Hong Kong: +852 5806 0701
  • India: +91 117 127 9168
  • Malaysia: +60 392 122 552

Only English and Malay spoken. Sunday through Thursday 9:00 am to 4:00 pm SGT (Singapore time).

 

Wichtiger Hinweis: Diese Telefonnummern leisten KEINEN technischen Support. Bitte wenden Sie sich in solchen Fragen ausschliesslich an die obige Emailaddresse .

Technischer Support

Bei technischen Problemen helfen wir Ihnen gerne weiter. Als Erstes stellen Sie bitte sicher, dass Ihre ATLAS.ti-Installation sich auf dem aktuellsten Stand befindet, d.h. alle verfügbaren Service Packs installiert sind. Sollte das aufgetretene Problem auch nach einem Update weiterhin bestehen, nehmen Sie bitte mit unserem Support Kontakt auf (s.u).

  • Bitte geben Sie das verwendete Produkt und die Programmversion an
  • Geben Sie eine möglichst detaillierte Beschreibung des Problem: Welche Aktionen haben Sie ausgeführt, und was genau passiert? Lässt sich das Problem reproduzieren, und wenn ja, unter welchen Umständen? Geben Sie etwaige Fehlermeldungen möglichst genau wieder und/oder schicken Sie einen Screenshot mit .

Training

Studentenlizenzen

  • Fragen zur Studentenlizenz? Wichtige Informationen und das Anmeldeformular finden Sie hier
  • Sonstige Fragen oder Probleme? Bitte wenden Sie sich an unseren Support unter students@support.atlasti.com

Informationen für Reseller

  • Sind Sie ATLAS.ti -Reseller und benötigen ein Angebot? Aktuelle Preisinformationen finden Sie hier.
  • Möchten Sie ATLAS.ti-Reseller werden? Bitte lesen Sie die Information auf dieser Seite.
  • Sind Sie bereits Reseller und benötigen Sie Ihre Login-Daten oder Angaben zur einer bestimmten Bestellung? Bitte wenden Sie sich direkt an unseren Sales-Partner cleverbridge AG,  s. hier.
  • Sonstige Fragen? Wenden Sie sich an unser Reseller Management unter resellers@support.atlasti.com

Knowledge Base

Unsere FAQs sind in die umfangreiche Knowlegde Base integriert.

mehr…


Handbücher

Hier finden Sie neben den vollständigen Programmhandbüchern auch die Quick Tour/Get Started-Tutorials sowie zahlreiche weitere “HowTo”-Dokumenten für die die verschiedenen Versionen von ATLAS.ti, die Ihnen Einsteig und Arbeit mit dem Programm erleichtern.

mehr…


Updates

Wir veröffentlichen kontinierlich Updates und Service Packs. Dabei handelt es sich keineswegs nur um Bugfixes, sondern diese Pakete bringen wertvolle und nützliche Zusatzfeatures mit, die die Fähigkeiten und Möglichkeiten von ATLAS.ti permanent erweitern. Sie sollten sich daher auf jeden Fall angewöhnen, regelmässig die neuesten Updates zu installieren.

mehr…


Newsroom

Aktuelle News zu ATLAS.ti, für Sie zentral gebündelt. – Ebenso finden Sie hier den jeweils aktuellsten Newsletter und das Newsletter-Archiv.

mehr…


Community

Verschiedene Ressourcen, wie Sie sich selbst aktiv einbringen können, darunter unsere Nutzerforum und der Veranmstaltungskalender, wo Sie uns auf verschiedenen Konferenzen und Tagungen weltweit treffen können.

mehr…


Consultants

Sie finden hier eine Liste von ATLAS.ti Consulting-Partnern, die ihre Dienstleistungen für Training und Projektberatung anbieten.

mehr…


Reseller

Hier finden Sie eine Liste unserer weltweiten Reseller, über die Sie ATLAS.ti vor Ort erwerben können. — Wenn Sie ein Reseller sind und ATLAS.ti vertrieben möchten, finden Sie hier wichtige Informationen und eine Anmeldemöglichkeit.

more….


Meinungen

View all

I'm a PhD student in education. The research I am carrying out concerns the role of bystanders in cyber-bullying situations. ATLAS.ti was really useful for the literature review process.

Fernando Dominguez HernandezUNED, Spain

Just wanted to let you know how valuable the videos that you created are! Your explanations are clear and concise. They were extremely helpful in getting me up and running on both programs! They are also a wonderful resource to recommend to my doctoral students.

Jenny Edwards, PhDFielding Graduate University

ATLAS.ti boasts many benefits including intuitive design. But its customer service really is what wins them the gold star. They reply to emails extraordinarily quickly and in a friendly manner. Especially for those who are not too technologically savvy, ATLAS.ti is the software that will have the patience to deal with you!

Cristina ParajonSociology student, Harvard University

I wish to congratulate you on the smooth functioning and ease of use and flexibility of ATLAS.ti 8--particularly that you have not messed around with the basic design of the program so you don't have to relearn how to take best advantage of ATLAS.ti, but you have made it more smooth and intuitive to use. As I like to say, in v.8 nothing has changed, but everything is different.

Nick WoolfWoolf Consulting, California

ATLAS.ti 8 is changing the way of doing qualitative research. The new version has many great new tools that would have saved me hours and hours of research time. The new user interface allows researchers to focus on the research and not on how to use the software.

Siantiago Najera (Quito, Ecuador)

The general functionality of ATLAS.ti 8 is very pleasant in its new format, with a very friendly environment in addition to the new features such as importing references from a bibliographic management software which works perfectly.

Luis Carlos Trujillo Falla

Extremely interesting software which is useful for facilitating and expediting qualitative research. In addition to all of the features the software offers, it has been a pleasant surprise to discover that I can also use it as a database for my literature reviews.

Patricia Rocu GómezFaculty of Education, Complutense University of Madrid, Spain

Before beginning to use ATLAS.ti, I carried out my coding directly on paper, which took me a great amount of time, in addition to the subsequent effort of transferring the information to diagrams and schemes, which I had to compose and create from scratch. ATLAS.ti greatly facilitates all of this work

Pilar

ATLAS.ti has become my best ally in developing my academic and research activities. It is a software that allows you to organize, classify, relate, and analyze all types of information that are recollected in a research study

Ana M Gutiérrez, Colombia

Muchas gracias equipo de ATLAS.ti.
El mejor y más amigable software de apoyo a la investigación cualitativa.

Elvis TrejoUniversidad Nacional Autonoma de Honduras

Thank you for making research more interesting by simplifying data analysis further. I have used ATLAS.ti and it made my work very simple. I am a researcher and my work is always around research and data analysis.

Joan AliobeMinistry of Finance, Planning and Economic Development

In my research I used ATLAS.ti extensively, to code a massive amount of quotation (about 106000). ATLAS.ti is the only software around that makes truly mixed quantitative and qualitative analysis possible.

Gerben Moerman

When working on a complex subject like our "suicide" project, it is important that we are able to grasp every detail people are telling us about. For this reason we use a qualitative research design. A good research tool, like ATLAS.ti, is an essential part of conducting reliable research.

Vita PoštuvanUniversity of Primorska, Koper, Slovenia

During my career as a qualitative and quantitative market researcher in the field of social media research and co-creation for the food, media, automotive and cosmetics industries, I have had the opportunity to work with diverse software products for qualitative data analysis. None of these programs facilitated the work in which I have been involved better than ATLAS.ti.

Steffen HückProject Manager, Innovation Research, HYVE AG

A loud "yipppiiieeeh"! I just updated and am in heaven: Viewing complete PDFs without clicking between pages--it's like a dream! And all the other new features as well: So incredibly smooth and user-friendly!

Christina Herkommer

Without the use of your product I would still be hand-coding and manually organizing many, many, many pages of transcripts for my thesis. As it stands, my thesis was successfully defended and accepted. ATLAS.ti is truly a "mighty mite!"

Joanne SalayOutreach Coordinator, Kent State University Stark

My best wishes and sincere thanks because ATLAS.ti has helped me make my work so fast and because it works with any language. It really saves me time from translating the whole transcript.

Kyu Kyu ThanDepartment of Medical Research, Myanmar

Outside of any kind of conceptual discussion about the glib association between Grounded Theory and ATLAS.ti or other software, I like to use ATLAS.ti since I take in its freedom to build up links involving codes, memos and quotation.

Cesar A. Cisneros PueblaInternational Institute for Qualitative Methodology, University of Alberta

I have taught qualitative research methodology for quite a few years now and consequently I have shopped around for QAQDAS software quite a bit. I have probably tried most packages on the market and after all is said and done there is only one I would use or recommend - ATLAS.ti.

Catharine PayzeDepartment of Psychology, University of South Africa

I used ATLAS.ti to code and analyze the data for my dissertation. I collected my data from March through July. [..] Suffice it to say that I completed my findings chapter by Thanksgiving. People ask me how I got done so fast, and I tell them, ATLAS.ti.

Lois MacNamaraAssistant Dean for Student Affairs, Graduate School of Education, University of Pennsylvania

I think that this community knows that it is a really good product in and of itself, but more than that the responsiveness of the designers is incredible, and the community built around this software package is something that is very rare indeed.

Zeno FrancoResearch and Technology Coordinator, RIMS, University of California

Five years ago I took a leap and told our small research team that we should switch to ATLAS.ti. I still have my job and ATLAS.ti has not let us down! It has kept pace with the advancing complexity of our analytical needs.

Douglas FernaldUniversity of Colorado

We like this software. We use it. It helps us to think about what we do. We are delighted to recommend ATLAS.ti to our clients.

Paul HumphreysFounder & Managing Director, Oxford Continuity Group

In contrast to other commercially available packages, two advantages of ATLAS.ti are its handling of graphics and digital audio recordings as primary data, and its features for generating conceptual diagrams. Its flexible structure allows users to choose their individual approach.

Tadashi KimuraSchool of Development Studies, University of East Anglia

Being the member of the IT Services department at LSE who supports ATLAS.ti and is involved with giving training in it to staff and students, I can certainly say that ATLAS.ti is well liked here at the London School of Economics and Political Science and is heavily used.

Angela AubertinLondon School of Economics and Political Science

As the library researcher at the Carnegie Mellon University Libraries, I've had many opportunities to analyze qualitative data, but never with the help of specially designed software. I can't imagine the difficulty of the task for our last study (in-depth interviews of 100 graduate students) had we not used ATLAS.ti.

Carole A. GeorgeCarnegie Mellon University Libraries

Thank you soooo much. I really appreciate your prompt assistance. Yet another reason why I like using ATLAS.ti!

Mary P. MartinasekResearch Associate, Florida Prevention Research Center, University of South Florida

As an academic and researcher, it is hard to imagine data analysis without the aid of ATLAS.ti. The program helped me easily organise, mine, code and analyse mountains of data and ultimately I could extract very meaningful reports.

John RautenbachDept. Social Work & Social Development, University of Fort Hare, South Africa

ATLAS.ti never pushes you to take one analytic path over another, so every project turns out quite differently, which is just as it should be. I love how you stay so close to the data at every little analytic step, and how you can work and

Nicholas WoolfWoolf Consulting, Santa Barbara

ResearchTalk consultants have worked with users of qualitative software for over ten years. At a recent conference we were asked a question no one had ever asked us: "Can you summarize the benefit of ATLAS.ti in one word."

Raymond C. MaiettaPh.D., President ResearchTalk Inc.

As a PhD student, I have been very pleased with the way ATLAS.ti has helped me to organise and navigate my data. I have transcripts of 16 videos and 24 interviews as well as 24 reports, adding up to a huge volume of work.

Victoria C RoweMA, GRSM, Roehampton University