Problems Downloading Trial Version
I want to download the free trial version but didn’t receive the link to do so. After you have filled out the online form, you should receive an email with… read more
License Key / Serial Number Not Accepted
I am trying to install ATLAS.ti, but when I enter license key I was sent, I see the error message: “Please enter the correct serial number”. There are several possible… read more
Student License: Fax Problems
My fax doesn’t seem to get through. If faxing from overseas, please be aware that we are located in Germany, not in the U.S., as many customers believe. The “+”… read more
Order by Phone
Placing orders by phone ATLAS.ti can be ordered conveniently by phone from our e-sales partner cleverbridge.
Non-Profit Organizations and Government Orders
What types of discounts are available for NGOs/non-profit organizations? Are there discounts for government orders? We have a specially priced license category for NGOs, non-profit organizations, government agencies, state/public institutions,… read more
Section 508 compliance
Is ATLAS.ti 508 compliant? Yes it is. Please see ATLAS.ti_508_compliance.
What is the Serial Number?
In some places, there is reference to a “serial number.” What’s this? The “serial number” is simply another term for the LICENSE KEY. We use these terms interchangably. Your license… read more
I feel I need more training in ATLAS.ti. We offer a full complement of training events, ranging from free online webinars to on-site training held at your organization. Please visit… read more
Selecting the Right License
What license should I get? Basically, all licenses offer the same technical functionality; they differ only in their access rights, i.e. the number of authorized users and permitted duration of… read more
Using Cloud Storage Systems like Dropbox, OneNote, etc.
Can I use Dropbox or other online (“cloud”) storage systems to host my project data and/or ATLAS.ti libraries? The short answer is: Don’t do it – it could be detrimental… read more