ATLAS.ti Support Center

This page contains an overview of the various ways in which you can contact us.

General Inquiries

For all product-related questions, including technical issues, functionality, product use, sales and licensing, write to this address:

general@support.atlasti.com


Alternatively, you can also call us at the following numbers for matters related to sales, program use, training/certification and partnering with ATLAS.ti (except technical questions or problem):

United States and Canada

  • +1 (866) 880-0231 (toll-free in the US and Canada).
  • +1 (541) 286-4391 (international).

Monday through Friday, 9:00am-4:00pm United States PT (U.S. West Coast).

Europe

  • Germany: +49 30 7262 1557
  • UK: +44 (20) 319 65268
  • Spain: +34-917 893 887

Only English and Spanish spoken. - Monday through Friday, 8:00 am to 3:00 pm GMT.

Latin America

  • Argentina: +54 11 3984 0680
  • Colombia: +57 (2) 4863984
  • Chile: +56 (2) 321 49929
  • Brasil: +55 (11) 428-07219
  • Mexico: +52 (55) 416-96614
  • WhatsApp: +54 112 309 0522

Sólo se habla castellano. Lunes a viernes entre las 2:00 pm y las 6:00 pm ART (hora de Buenos Aires).

Asia/Pacific

  • Australia: +61 (2) 83187622
  • Hong Kong: +852 5806 0701
  • India: +91 117 127 9168
  • Malaysia: +60 392 122 552

Only English and Malay spoken. Sunday through Thursday 9:00 am to 4:00 pm SGT (Singapore time).

 

IMPORTANT: These telephone numbers handle general inquiries but NO TECHNICAL ISSUES OR SUPPORT of any kind. Write to the above email address for technical support and all other issues.

Technical Support

Experiencing a problem or program malfunction? As a first step, make sure that your ATLAS.ti installation is updated to the latest service pack. If the problem persists, contact us in the following way:

  • Clearly indicate your program version and operating system/platform (e.g., Windows/Mac) to expedite service.
  • Include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. - In particular, be sure to quote any error messages that you may see and/or send a screen shot.

Training and Certification

  • Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.
  • For questions related to training and trainer certification, write to training@support.atlasti.com or call +1 (866) 880-0231 (toll-free US and Canada) or +1 (541) 286-4391, 9:00am-4:00pm United States PST/4:00 pm-11:00 pm UTC. These telephone numbers do not handle technical inquiries.

IMPORTANT: For all inquiries, please state clearly the program version and the operating system you use.

Student Licenses

Resellers

  • Are you a reseller and need a price quote? For pricing information, go directly to the online shop.
  • Want to become an ATLAS.ti reseller? Please read the information on this page.
  • Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
  • Different question? Contact our reseller management via resellers@support.atlasti.com

Free Telephone Support

If you do have general inquiries on sales/licenses, product functionality, training/certification and partnering with ATLAS.ti feel free to call us.

View Telephone Numbers