Service Pack Manager Live Update: Problems Connecting To Server

June 6, 2014

I am trying to update my copy of ATLAS.ti but it seems the program cannot connect to the server.

Make sure your Internet connection is active and that no internal or external “obstacles” are preventing individual applications from creating connections with remote sites. Firewalls, some anti-virus programs, and proxy servers are the most common members of the “obstacles” category.

If only SOME applications (such as ATLAS.ti) are unable to connect to the internet, whereas e-mail and web browsers work as usual, a firewall or a proxy server is very likely to be the culprit. You may want to double-check the settings of your firewall or disable it completely for the time of the update. Also, look for other possible obstacles in your internet connection. Check to see if your computer connects to the Internet via a proxy server and change the appropriate settings in ATLAS.ti (Menu Extras|Preferences|Live Update Preferences).

If you are not able to remedy the problem yourself, contact your local system administrator and/or your Internet service provider for assistance. The ATLAS.ti support team will not be able to help you with this type of infrastructure problem.

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