Documents cannot be loaded: Converter not found

June 6, 2014

Certain text files assigned as primary documents cannot be displayed. Instead, an error message such as “initConverter not understood” comes up.

Symptom:

Certain text files assigned as primary documents cannot be displayed. An error message such as “initConverter not understood” is displayed.

Explanation:

ATLAS.ti uses third party converter modules to display Word documents and HTML files. These converters transform documents into Rich Text, which can the be processed by ATLAS.ti (just like other word processing tools do). The converters are usually installed when installing Microsoft Office.

Cause:

The converters that are required are not available on this computer or have been uninstalled (e.g., by installing a recent package of MS Office).

Microsoft no longer supplies these converters in recent versions of Office. But since other software packages rely on this functionality, Microsoft offers the converters as a downloadable package.

Solution:

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